INFLUENCE OF KNOWLEDGE MANAGEMENT SYSTEM ON SERVICE DELIVERY AND ORGANIZATIONAL PERFORMANCE IN SELECTED UNIVERSITIES IN NIGERIA.

Abstract

ABSTRACT This study investigated the influences of knowledge management system on service delivery and organizational performance in selected universities in Nigeria. Four (4) objectives, Four (4) and research questions guided the study. The research adopted a descriptive design. The population of the study was 218 professional librarians and registered users, and a census sampling method was employed to select all the respondents of the study. Data collection was conducted using a structured questionnaire. Data analysis involved descriptive statistics (simple percentage) to address the research questions. The findings reveal that knowledge sharing, digital storage system and institutional documentation represent key components of knowledge management within libraries and information repositories and that it enhances proper presentation of knowledge. The finding also reveals easy access to electronic information resources. The study concludes by establishing that libraries especially academic libraries are the live-wire of all institutions of learning as repositories where information is created, organized and disseminated to support teaching, learning and research activities. Based on the finding, the study, recommends the administrations of libraries and information of libraries should as a matter of necessity encourage librarians and information officers skills with the application of information and communication technologies (ICTs), Adequate budgetary allocation should be attracted to the libraries and information centers to enhance effective acquisition of modern technological infrastructure and that regular training should be organized for the library staff and information center officers to improve in the service delivery. Keywords: Knowledge Management System, Service Delivery, Organisational Performance, University Libraries, ICT