IMPACT OF STAFF TRAINING ON SERVICE DELIVERY IN ONDO STATE CIVIL SERVICE

Abstract

This study examined the influence of staff training on service delivery in the civil service in
Ondo State, Nigeria. The study- adopted a survey research design. The population was
3003 civil servants in all the 14 ministries in Ondo State. A sample of997 civil servants
selected through simple random technique in a multi-stage procedure was used for the
study. A structured and validated questionnaire tagged 'staff training and service
delivery' was used for data collection. Data collected were analysed using mean and
standard deviation to answer the research questions and regression analysis to test the
hypotheses at 0.05 level of significance. The study found that there was a composite
influence of records management practices, knowledge sharing and staff training on service
delivery (Adj.R2= 0.11, F(3,349) = 15.30, p < 0.05) in the civil service in Ondo State, Nigeria.
Records management practices (Adj.R' = 0.01, F(5, 347) = 5.20, p < 0.05), Knowledge
sharing practices (Adj.R2= 0.09, F(4, 348) = 36.64,p < 0.05) and staff training (Adj.R:= 0.10,
F(2, 350) = 39.55, p<0.05) had significant influence on service delivery in the civil service in
Ondo State, Nigeria
Keywords: Impact, Civil Service, Staff training, Service delivery, Ondo