THE ROLE OF CUSTOMER SERVICES AND ENGAGEMENT STRATEGIES IN DEVELOPING AN EFFICIENT TAX ADMINISTRATION UNDER TAX LAWS IN NIGERIA

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Abstract

Tax is a major source of revenue in any given economy. The main purpose of taxation is to raise funds to meet government expenditure and to redistribute wealth and management of the economy. The administration of taxes in Nigeria is compulsorily statute-based. The methodology adopted in this paper is doctrinal. This paper found that the extant tax administration system localised mainly on the Federal Inland Revenue Service and the State Board of Internal Revenue are not effective. To this end, the conclusion and recommendations of this paper included that intensified and aggressive customer service should be put in place to enthrone an efficient tax administration in Nigeria.



Journal Title: UDUS Law Journal

Category: Law

ISSN: 1595-4242

Year of Establishment: 2004

Section: Faculty of Law

Volume: 1

Issue: 1

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Chidi E. Halliday. 2025 THE ROLE OF CUSTOMER SERVICES AND ENGAGEMENT STRATEGIES IN DEVELOPING AN EFFICIENT TAX ADMINISTRATION UNDER TAX LAWS IN NIGERIA. UDUS Law Journal. 1 (1). 216-227. https://doi.org/10.61955/GXSSGM

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