This study evaluates the awareness and satisfaction levels among beneficiaries regarding the Grievance Information Management (GIM) system implemented by the National Social Safety Nets Coordinating Office (NASSCO) in Kaduna State, Nigeria. Focusing on three Local Government Areas (LGAs)—Birnin Gwari, Chikun, and Lere—the research surveyed 160 beneficiaries selected using purposive sampling techniques. Findings from the study indicated disparities in beneficiaries’ awareness of GIM as while beneficiaries in Birnin Gwari and Lere exhibited very low awareness of formal GIM channels, those in Chikun reported moderate to high awareness, varying by ward. Grievance submission methods also differed across LGAs, ranging from personal contact with community leaders and phone calls to Grievance Redress Officers (GROs) to third-party monitors and electronic applications. Despite these mechanisms, the study reveals inconsistent satisfaction, with the GIM system failing to fully meet its objectives due to unstandardized procedures and limited follow-up. The study underscores the need for harmonized grievance protocols and targeted sensitization to enhance transparency and beneficiary trust in social welfare programs.