The study examined bus passengers’ satisfaction with the intra-urban transport services in Owerri Municipal. Data collection was through structured questionnaire and observations. The research adopted systematic random sampling for collection of data from resident bus users on the selected routes. A total of 400 questionnaires were administered to respondents, however, 362 were properly filled and used for the study. Descriptive statistics was used in analyzing the data, while some information were presented in the form of pie chart. The findings revealed that majority (80%) are dissatisfied with bus services. One fourth of the respondents perceived lack of shelter as the major challenge at bus stops, followed by the use of dilapidated buses, (about 19%) while poor communication between operators and passengers had the least percentage. The passengers were only satisfied with transport fare (mean = 3.4) and frequency of buses and sufficiency of buses with (mean = 3) but dissatisfied with the other factors except where the passengers were undecided. Conclusively, the bus passengers are not satisfied with the quality of service provided by bus operators. The research recommends that bus stop locations and designs are recognized as crucial elements in the drive to improve the quality of bus services.